{"id":720,"date":"2022-03-22T11:29:49","date_gmt":"2022-03-22T10:29:49","guid":{"rendered":"https:\/\/www.susii.nrw\/what-happened\/loss-theft-or-robbery-of-a-smartphone\/"},"modified":"2022-04-22T10:50:37","modified_gmt":"2022-04-22T08:50:37","slug":"cellphone-loss","status":"publish","type":"page","link":"https:\/\/www.susii.nrw\/en\/first-aid\/cellphone-loss\/","title":{"rendered":"Loss, theft or robbery of a smartphone"},"content":{"rendered":"\n<p class=\"has-text-align-center su-page-intro has-black-color has-text-color\">If your smartphone has been lost or stolen, we recommend the following:<\/p>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js su-accordion su-icon-no-sim su-box-shadow\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-7200\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Block your SIM card<\/h2><div id=\"ac-7200\" class=\"c-accordion__content\">\n<p>Block your SIM card immediately. This can be done by calling your mobile provider. If you do not know the number then you can call the <a rel=\"noreferrer noopener\" href=\"http:\/\/www.sperr-notruf.de\/\" target=\"_blank\">emergency blocking number<\/a> <strong>116 116<\/strong>. Many devices can be blocked through the IMEI (device) number. Ask your provider about this feature.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js su-accordion su-icon-phone su-box-shadow\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-7201\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Robbery? Make an emergency call<\/h2><div id=\"ac-7201\" class=\"c-accordion__content\">\n<p>If you have been robbed, then call the emergency number <strong>110<\/strong> immediately.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js su-accordion su-icon-verified-user su-box-shadow\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-7202\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Activate protection software<\/h2><div id=\"ac-7202\" class=\"c-accordion__content\">\n<p>Using a second device, activate the protection software installed on your phone to block and locate the device, and delete the data.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js su-accordion su-icon-record-voice-over su-box-shadow\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-7203\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Also report a robbery or theft to the police.<\/h2><div id=\"ac-7203\" class=\"c-accordion__content\">\n<p>A report of robbery or theft can be made <a rel=\"noreferrer noopener\" href=\"https:\/\/service.polizei.nrw.de\/anzeige\" target=\"_blank\">online<\/a> or in the nearest police station.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js su-accordion su-icon-info su-box-shadow\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-7204\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">The following information is required for the report<\/h2><div id=\"ac-7204\" class=\"c-accordion__content\">\n<p>Details of the model and make of the device:&nbsp;<\/p>\n\n\n\n<p>&#8211; The SIM card number&nbsp;<\/p>\n\n\n\n<p>&#8211; The IMEI (device) number&nbsp;<\/p>\n\n\n\n<p>&#8211; The location, time and details of the theft, possible witnesses&nbsp;<\/p>\n\n\n\n<p>&#8211; Other useful details such as the location information given by your protection software.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js su-accordion su-icon-link su-box-shadow\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-7205\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Related links<\/h2><div id=\"ac-7205\" class=\"c-accordion__content\">\n<p><a rel=\"noreferrer noopener\" href=\"https:\/\/www.polizei.nrw.de\/koeln\/artikel__10775.html\" target=\"_blank\">Informations-Seite der Polizei K\u00f6ln zu Smartphones<\/a>\u00a0<br><a rel=\"noreferrer noopener\" href=\"https:\/\/www.polizei.nrw.de\/media\/Dokumente\/Behoerden\/Koeln\/handypass.pdf\" target=\"_blank\">Download Handypass-Vorlage der Polizei K\u00f6ln<\/a><br><a href=\"https:\/\/www.susii.nrw\/wp-content\/uploads\/2022\/03\/Flyer_Handydiebstahl_Leporello.pdf\" data-type=\"URL\" data-id=\"https:\/\/www.susii.nrw\/wp-content\/uploads\/2022\/03\/Flyer_Handydiebstahl_Leporello.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Flyer Handydiebstahl der Polizei Rhein-Erft-Kreis<\/a> <br><a rel=\"noreferrer noopener\" href=\"https:\/\/www.polizei.nrw.de\/media\/Dokumente\/Behoerden\/Koeln\/handypass.pdf\" target=\"_blank\">Download Handypass-Vorlage der Polizei Rhein-Erft-Kreis<\/a> <br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.sperr-notruf.de\/\" target=\"_blank\">Info-Seite Sperrnotruf<\/a> <br><a rel=\"noreferrer noopener\" href=\"https:\/\/www.telekom.de\/kontakt\/hotlines\" target=\"_blank\">Service-Rufnummern Telekom<\/a> <br><a rel=\"noreferrer noopener\" href=\"http:\/\/www.vodafone.de\/privat\/hilfe-support\/kontakt-mobilfunk.html\" target=\"_blank\">Service-Rufnummern Vodafone<\/a> <br><a rel=\"noreferrer noopener\" href=\"https:\/\/m.o2online.de\/kontakt\/zentral\/hotline-allgemein\/\" target=\"_blank\">Service-Rufnummern o2<\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>If your smartphone has been lost or stolen, we recommend the following:<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":704,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.susii.nrw\/en\/wp-json\/wp\/v2\/pages\/720"}],"collection":[{"href":"https:\/\/www.susii.nrw\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.susii.nrw\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.susii.nrw\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.susii.nrw\/en\/wp-json\/wp\/v2\/comments?post=720"}],"version-history":[{"count":3,"href":"https:\/\/www.susii.nrw\/en\/wp-json\/wp\/v2\/pages\/720\/revisions"}],"predecessor-version":[{"id":803,"href":"https:\/\/www.susii.nrw\/en\/wp-json\/wp\/v2\/pages\/720\/revisions\/803"}],"up":[{"embeddable":true,"href":"https:\/\/www.susii.nrw\/en\/wp-json\/wp\/v2\/pages\/704"}],"wp:attachment":[{"href":"https:\/\/www.susii.nrw\/en\/wp-json\/wp\/v2\/media?parent=720"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}